Refund Policy
1. Refund Eligibility
We offer a 7-day refund window from the date of your initial purchase. To be eligible, you must request a refund within this period and must not have violated our Terms of Service.
2. How to Request a Refund
To request a refund, open a ticket in our Discord server or email billing@underscorelabs.ai with your account email and reason for the request. We aim to respond within 48 hours.
3. Renewal Charges
Refunds are not available for subscription renewals. It is your responsibility to cancel before your renewal date if you no longer wish to use the service.
4. Processing Time
Approved refunds are processed within 5–10 business days. The refund will be returned to your original payment method.
5. Non-Refundable Items
The following are not eligible for refunds: (a) accounts terminated for Terms of Service violations; (b) partial-month usage after cancellation; (c) add-on purchases or one-time services already rendered.
6. Plan Downgrades
If you downgrade your plan mid-cycle, the remaining balance is applied as credit toward your next billing cycle. No cash refunds are issued for downgrades.
7. Disputes
If you believe a charge was made in error, contact us before disputing with your payment provider. Chargebacks filed without prior contact may result in account suspension.
8. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated effective date.