Refund Policy
1. Refund Eligibility
All subscription payments are final and non-refundable. As our service provides immediate access to digital software upon payment, we do not offer refunds for initial purchases, setup fees, or renewal charges, except where required by applicable law or approved at our sole discretion for billing errors.
2. Billing Errors
If you believe you were charged in error (for example, a duplicate charge), open a ticket in our Discord server or email billing@underscorelabs.ai with your account email and details of the charge. We aim to respond within 48 hours.
3. Renewal Charges
Subscriptions renew automatically each month. It is your responsibility to cancel before your renewal date if you no longer wish to use the service. Cancelling stops future charges; access continues until the end of the current billing period.
4. Processing Time
Where a refund is approved (for example, for a billing error), it is processed within 5–10 business days and returned to your original payment method.
5. Non-Refundable Items
The following are never eligible for refunds: (a) accounts terminated for Terms of Service violations; (b) partial-month usage after cancellation; (c) setup fees and one-time services already rendered.
6. Disputes
If you believe a charge was made in error, contact us before disputing with your payment provider. Chargebacks filed without prior contact may result in account suspension.
7. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated effective date.